Contact us

If you’ve got questions about your Centrica Savings Plan Additional Voluntary Contributions (AVC) section, then you’ve come to the right place to find out more.

Manage your pension online

You can manage your AVC contributions easily and securely through MyPension Hub, you just need to visit Workday - External Benefits with no log-in details are required.

Speak to someone

ServiceContact

Queries about MyPension Hub

If you are having any difficulties accessing or using MyPension Hub

Standard Life


0345 271 9503

Queries about joining the AVC section

If you haven’t joined the AVC section yet, and would like information about the pension

Centrica People Services
0800 032 7013




Changing your personal details

Centrica People Services
0800 032 7013




Payment queries

For queries about how much you or Centrica are paying

Centrica People Services
0800 032 7013




Switching investments

For queries about your investments and changing your options

Standard Life Centrica helpline
0345 271 9503
Monday - Friday, 8am-6pm




Accessing your pension money

You need to be 55 (may be subject to change) before you can access your pension savings. You can find out more about turning your savings into an income in the Retirement - what to think about section of the website

Mercer HR online
0800 634 7479
Monday - Friday, 8am-6pm




Any other queries

If you’ve got any queries that aren’t answered here

Standard Life Centrica helpline
0345 271 9503
Monday - Friday, 8am-6pm




Calls may be monitored and/or recorded to protect you and us, and help with our training. Call charges will vary.

Email

You can’t make any changes to your AVC plan or get answers to your questions by email. This is because your pension details are private and we can’t guarantee that any information in an email will be secure.

But, you can send a secure message through online servicing.

 Log in to Online Servicing

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life Assurance Limited
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

How to complain

We always aim to get our service right first time, so we’re sorry when things go wrong. If you have a complaint we want to hear from you so we can sort it out.