Contact us

If you’ve got questions about your Centrica Savings Plan, then you’ve come to the right place to find out more.

Manage your pension online

You can manage your pension easily and securely through the MyPension Hub, you just need to visit Workday - External Benefits with no log-in details required.

If you are no longer employed by Centrica please register for online servicing to access your personal account.

Speak to someone


Queries about the MyPension Hub

If you are having any difficulties accessing or using the MyPension Hub

Standard Life

0800 634 7479

 Monday - Friday, 8am-6pm

Queries about joining the Centrica Savings Plan

If you haven’t joined the Centrica Savings Plan yet, and would like information about the pension

Centrica People Services
0800 032 7013

Contribution queries

For queries about how much you or Centrica are paying

Centrica People Services
0800 032 7013

SMART Pay and Pensions queries
0845 600 1710

Switching investments

For queries about your investments and changing your options

Standard Life
0345 271 9503

Monday - Friday, 9am-5pm

Accessing your pension money

You need to be 55 (may be subject to change) before you can access your pension savings. You can find out more about turning your savings into an income in the approaching retirement section of the website

Standard Life
0345 271 9503

Monday - Friday, 8am-6pm

Any other queries

If you’ve got any queries that aren’t answered here

Standard Life
0345 271 9503

Monday - Friday, 8am-6pm

Calls may be monitored and/or recorded to protect you and us, and help with our training. Call charges will vary.


You can't make any changes to your company pension or get answers to your questions by email.

This is because your pension details are private and we can't guarantee that any information in an email will be secure. There is no guarantee that any e-mail you send will be received or will not have been tampered with. You should not send personal details by e-mail.

But you can send us a secure message through our online services.

Log in to MyPension Hub

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life Assurance Limited
Standard Life House
30 Lothian Road

How to complain

We always aim to get our service right first time, so we’re sorry when things go wrong. If you have a complaint we want to hear from you so we can sort it out.